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Full replacement value protection available

HILL AIR FORCE BASE, Utah -- Servicemembers and Department of Defense civilians will be eligible for full replacement value protection on most DoD funded personal property shipments. FRV coverage will apply to personal property shipments with a pickup date on or after:
-Oct. 1, 2007 for shipments to or from overseas locations
-Nov. 1, 2007 for shipments within the continental United States
-March 1, 2008 for non-temporary storage shipments, local moves and direct procurement method shipments.

Providing prompt notice of loss and damage will still be an essential part of the process. The customer must submit the DD Form 1840, listing all damage discovered at delivery, or the DD Form 1840R, listing all damage discovered after delivery to the carrier, within 75 days. The carrier then has the right to inspect the damaged items once the notice forms are received.

There is no additional cost to the customer for FRV coverage, but the claim must be filed directly with the carrier within nine months of delivery by using the DD Form 1844 to receive FRV. The carrier will settle the claim by repairing or paying to repair damaged items and pay the FRV on items that need replacing or have been lost or destroyed.

If the carrier denies the customer's full claim, makes an offer on the claim that is not acceptable or does not respond within 30 days, the customer may transfer the claim to the military claims office. If a customer files a claim after nine months, but before the two year time limit for filing the claim, the carrier is only liable for depreciated value of lost or damaged items.

If the carrier does not respond to the claim within 30 days, or makes an offer that the customer does not accept, the customer may transfer the claim to the claims office within nine months of delivery. If the customer transfers the claim, the claims office will only be responsible for depreciated replacement cost on the claims.

The claims office will then attempt to recover FRV from the carrier, and if successful, they will pay the member the difference between the depreciated cost already paid and the FRV.

The Military Surface Deployment and Distribution Command has published a detailed set of guidelines that governs FRV coverage on its Web site. Customers can find the Web site at www.sddc.army.mil click "Full Replacement Value Protection." Also, more FRV information can be found on the various Military Claims Offices' Web pages.