Refill Process
Refill Process
All refills are processed through an automated line by calling (801) 777-5463 and entering in your RX number located on your prescription bottle. Select one of the following; Option #1 is to pick up through the curbside service. Option #2 will allow you to pick up through our Script Center kiosk, located inside of the BX.
The Script Center kiosk allows you to pick up your refills anytime the BX is open. If you would like help creating an account, our pharmacy staff members are happy to help.
Satellite Pharmacy -- Activation Update:
Activation is required for all new prescriptions. There are three methods to activate your prescriptions. The “Text to Activate” method provides for same day service. Please expect a 1-2 day turnaround using all other methods.
1. “Text to Activate”: To activate any prescription sent in by an off base doctor, you may text “Get in line” to 855-792-9010.
Type in your DoD ID number when prompted. “Text to Activate” requests received by 10 a.m. will be available by 3:00 p.m. the same day.
You may also choose your preferred pick-up location. Select option 1 to pick up prescriptions at the main clinic pharmacy or option 2 to pick up prescriptions at the Satellite Pharmacy in the BX.
2. Telephone: You may call the pharmacy at 801-777-5463 to activate. Longer hold times may be experienced during the peak times between 11 a.m. and 2 p.m.
3. Drop Box: Drive up drop boxes are located in the BX parking lot and West of the Main Clinic front entrance. There is an additional drop box located to the left of Window #1 at the Satellite Pharmacy. Hard copy prescriptions and “Activation Request Slips” may be placed in the drop box.
Refills must be called in at 801-777-5463. Refills may be picked up at either the Satellite Pharmacy or ScriptCenter kiosks located in the BX. To use the ScriptCenter select option 2 when calling in your refills.
The Pharmacy values your feedback! For pharmacy suggestions/concerns email: dha.hill.75-mdg.mbx.patient-advocate@mail.mil
WE LISTENED...to patron feedback
Comment: “The lines are too long at the Satellite Pharmacy, and I have a hard time standing.”
Pharmacy response: "We dedicated an express line for our patients with mobility issues and active-duty patients."
WHY DOES THE PHARMACY…Require TRICARE approval for some medications?
Our new system requires DoD pharmacies to use the TRICARE formulary. Medications not on the formulary now require approval through TRICARE.