All refills are processed through an automated line by calling (801) 777-5463 and entering your RX number located on your prescription bottle as well as the patient’s date of birth. Select one of the following: Option #1 is to pick up at the main pharmacy window in the clinic. Option #2 will allow you to pick up through our Script Center kiosks, located inside the BX.
The Script Center kiosks allow you to pick up your refills anytime the BX is open. If you would like help creating an account, our pharmacy staff members are happy to help.
Activation is required for all new prescriptions. There are three methods to activate your prescriptions. The “Text to Activate” method provides same day service if you text before 10:00 a.m. Other activations will normally be 1 to 2 business days.
1. “Text to Activate”: To activate any newly ordered prescription already sent to us by your provider, you may text “Get in line” to 855-792-9010.
Type in your DoD ID number when prompted. “Text to Activate” requests received before 10 a.m. will be available by 2:00 p.m. the same day.
You may also choose your preferred pick-up location. Select option 1 to pick up prescriptions at the main clinic pharmacy or option 2 to pick up prescriptions at the Satellite Pharmacy in the BX.
2. Telephone: You may call the pharmacy at 801-777-5463 to activate. Longer hold times may be experienced during the peak times between 10 a.m. and 3 p.m. Estimated pick up times will be communicated when you call. Expect 1 to 2 business days.
3. Drop Box: There are three drive-up drop boxes located as follows: In the BX parking lot and West of the Main Clinic front entrance. There is an additional drop box located to the left of Window #1 at the Satellite Pharmacy. Hard copy prescriptions and “Activation Request Slips” may be placed in the drop box.
Refills must be called in at 801-777-5463. Refills may be picked up at either the Satellite Pharmacy or ScriptCenter kiosks located in the BX. To use the ScriptCenter select option 2 when calling in your refills.
The Pharmacy values your feedback! For pharmacy suggestions/concerns email: firstname.lastname@example.org
WHY DOES THE PHARMACY…Require TRICARE approval for some medications?
Our new system requires DoD pharmacies to use the TRICARE formulary. Medications not on the formulary now require approval through TRICARE.