Refill Process

Refill Process

All refills are processed through an automated line by calling (801) 777-5463 and entering in your RX number located on your prescription bottle. Select one of the following; Option #1 is to pick up through the curbside service. Option #2 will allow you to pick up through our Script Center kiosk, located inside of the BX.

The Script Center kiosk allows you to pick up your refills anytime the BX is open. If you would like help creating an account, our pharmacy staff members are happy to help.

Satellite Pharmacy -- Activation Update:

Activation is required for all new prescriptions.  There are three methods to activate your prescriptions.  The “Text to Activate” method provides for same day service.  Please expect a 1-2 day turnaround using all other methods.

1.    “Text to Activate”:  To activate any prescription sent in by an off base doctor, you may text “Get in line” to 855-792-9010.

Type in your DoD ID number when prompted.  “Text to Activate” requests received by 10 a.m. will be available by 3:00 p.m. the same day. 

You may also choose your preferred pick-up location.  Select option 1 to pick up prescriptions at the main clinic pharmacy or option 2 to pick up prescriptions at the Satellite Pharmacy in the BX.

 2.    Telephone:  You may call the pharmacy at 801-777-5463 to activate.  Longer hold times may be experienced during the peak times between 11 a.m. and 2 p.m.

 3.    Drop Box:  Drive up drop boxes are located in the BX parking lot and West of the Main Clinic front entrance.  There is an additional drop box located to the left of Window #1 at the Satellite Pharmacy.  Hard copy prescriptions and “Activation Request Slips” may be placed in the drop box. 

Refills must be called in at 801-777-5463.  Refills may be picked up at either the Satellite Pharmacy or ScriptCenter kiosks located in the BX. To use the ScriptCenter select option 2 when calling in your refills.

The Pharmacy values your feedback!  For pharmacy suggestions/concerns email:  dha.hill.75-mdg.mbx.patient-advocate@mail.mil

WE LISTENED...to patron feedback

Comment: “The lines are too long at the Satellite Pharmacy, and I have a hard time standing.”

Pharmacy response: "We dedicated an express line for our patients with mobility issues and active-duty patients."

WHY DOES THE PHARMACY…Require TRICARE approval for some medications?

Our new system requires DoD pharmacies to use the TRICARE formulary.  Medications not on the formulary now require approval through TRICARE.

Retiree/Dependent ID Cards - 801-777-1673 Option 1

Walk-ins are available Monday, Tuesday, Wednesday and Fridays from 8 a.m. to 3:30 p.m. The ID Card office is closed for training the second Wednesday of every month for training. To make an appointment, please visit https://idco.dmdc.osd.mil/idco/locator and search for Hill AFB.  To get a new ID, sponsors must be present at the ID Card Office to sign an 1172 for their dependent’s ID.  Dependents may get a new ID without their Sponsor present if they have a Form 1172 filled out and signed by their Sponsor. All members will be required to present 2 forms of identification to be issued a new ID card.  List of acceptable primary and secondary forms of IDs.

Retiree IDs become INDEF at age 65.  Dependent retiree IDs become IDEF at age 75. The ID card office is located in Bldg. 430, across from the Main Shoppette. 

FAQs https://milconnect.dmdc.osd.mil/milconnect/

Immunizations - 801-777-5209

The Influenza Vaccines will be available to all retiree and dependents once the vaccine has arrived at the base and all active duty members have been vaccinated. All Tri-Care Beneficiaries, to include Retirees on Tri-Care Prime or Tricare for Life, and their eligible dependents can also receive the influenza vaccine at any Tri-Care accepting facility. i.e. Walgreens, Walmart, Smiths, VA (Only with VA card), and Utah Health Department.  

The New Shingles vaccine (Shingrix) is now available for all members who might have been place on the waiting list during the vaccine shortage. If you would like any more information regarding the vaccine please give us a call.

Any Retiree and their dependents who are 65 years of age or older are now eligible to receive the PPSV23 (Pneumonia) vaccine. If the vaccine is required prior to the licensing age of 65 please contact your Primary Care Physician to see if you would qualify for this vaccine due to a pre-existing medical condition.

If you are traveling to any overseas country. Please see the Travel Medicine Clinic, located in Public Health, or the Immunizations clinic so that you can get the most up-to-date information on vaccines recommended by the CDC for whatever country you or your family member will be traveling to.

Optometry - 801-777-8171

Retirees can receive one pair of glasses every 12 months.  While we do not offer eye exams for retirees, we will accept an off base prescriptions to create your glasses.

Airmen and Family Readiness Center – 801-777-4681

Casualty Assistance

Casualty Assistance Representative assists families of fallen active duty service members and families of retired service members in determining their benefits and entitlements and filing for those benefits. Services the CAR can provide include but are not limited to, accessing Service Member’s Group Life Insurance, Survivor Benefit Plan, and Dependency Indemnity Compensation through the Department of Veteran’s Affairs. The CAR also provides ongoing support to families and can refer families to other resources as needed.

Survivor Benefit Plan Counseling

Survivor Benefit Plan Counselor assists members prior to their retirement in determining whether or not they would like coverage from the survivor benefit plan. Offers retired pay estimates, cost estimates for the survivor benefit plan and counsels member about their options. Completes paperwork to establish retired pay and election for survivor benefit plan. The Survivor Benefit Counselor is also available to assist retired member with any changes that may be necessary following retirement.

Voting Assistance

The A&FRC is your voting liaison.  If you have questions about how or when to vote call the A&FRC

Air Force Aid Society

The Air Force Aid Society is the official charity of the United States Air Force. The AFAS supports the Air Force mission by providing worldwide emergency assistance to Airman and their eligible family members, including Air Force retirees.

Finance (BLDG 430, 801-777-1851)

Retired Civil Service members can access their retirement pay and benefits at https://www.servicesonline.opm.gov/

Members can utilize this website to:

• Get your monthly annuity payment statement to verify your income
• Get your annual summary of payment
• Verify life insurance enrollment (FEGLI)
• Get your 1099-R tax form
• Change your federal and state income tax withholdings
• Check your interim retirement pay status
• View or print your retirement card
• Start or change direct deposit
• Start or change a checking or savings account allotment
• Start or change allotment to an organization
• Request a copy of your annuity booklet
• Update your profile and contact information
• Change your mailing address

Retired DoD members can access their retirement pay at https://mypay.dfas.mil/#/

If you need to reset your MyPay Password, you can call 800-321-1080 or 216-522-5955

Information regarding Retired Pay, including the most current Retiree newsletter can be found at

https://www.dfas.mil/RetiredMilitary/

This website has information on

• Cost of Living Adjustment (COLA)
• Get My 1099R
• Correct My 1099R
• Change My Arrears of Pay Beneficiary
• Report a Retiree's Death
• Report an SBP Annuitant's Death
• Start or Change Direct Deposit
• Change My Address
• Manage My Allotments
• Start International Direct Deposit