Hill AFB Exchange managers listen and respond

  • Published
  • The Army & Air Force Exchange Service
HILL AIR FORCE BASE, Utah --  Customer feedback plays an instrumental role in the Hill Air Force Base Exchange's ability to provide great service while improving the overall shopping experience. Military patrons can play a part in this process by meeting Hill AFB Exchange managers to discuss daily operations and areas of improvement.

"Meet the Manager" is a program in which store and general managers are available to discuss Hill AFB Exchange operations with shoppers. The program seeks to gather information on products, services and any problems experienced.

One of the program's goals is to reduce the time and effort spent on processes while setting reasonable expectations. In order to meet the continuing demand for the best products and services, Hill AFB Exchange managers are eager to engage in one-on-one communication with those they serve.

"By placing a greater emphasis on customer feedback, we can work with shoppers to deliver a stronger benefit for all," said the Exchange's General Manager, Steve Collier. "We want the best for the Airman at Hill Air Force Base, and that starts with knowing their wants and need. The only way to do that is to proactively reach out and listen to community concerns."

All feedback and information gathered during "Meet the Manager" discussions is sent back to Exchange headquarters in Dallas and evaluated for possible future programs and execution.

A booth or area for discussion is designated at the front of all Exchange locations periodically in order for customers to easily recognize where to go to meet with various managers. Prior to the event, signs are posted in-store to alert shoppers when their next session will occur. The next event is scheduled for March 18 from 11 a.m. to 1 p.m. at the Hill AFB Exchange located in Building 412.

Authorized patrons can contact the Hill AFB Exchange for more information and additional details about the "Meet the Manager Program" by calling (801) 773-1207 or (801) 777-1208.