Hill Financial Services office prepares for transformation to new model Published March 19, 2009 By Financial Services Office 75th Comptroller Squadron HILL AIR FORCE BASE, Utah -- Hill Air Force Base is preparing to migrate its Financial Services Office backshop processing to the Air Force Financial Services Center. The migration is part of the Financial Management community's implementation of the new Financial Services Delivery Model. The FSO will continue to serve your financial service needs, along with an ever increasing suite of online services located on the Air Force Portal. Airmen are encouraged to make the AF Portal their first stop for financial services, where they can find answers to frequently asked questions and conduct transactions through Defense Transportation System, myPay, and LeaveWeb. The workload migration is part of the Air Force Financial Management changes that include consolidating the backshop processing operations currently provided by 139 active duty and Reserve locations worldwide, into one operation at the Air Force Financial Services Center at Ellsworth AFB, S.D. The workload currently performed at each base is migrating to the AFFSC by Major Command, and Hill AFB will cut over April 24-27. As of Feb. 13, 62 of 139 locations, or 45 percent, have migrated workload to the AFFSC. The Financial Services Transformation Cut-over Team and AFFSC personnel are assisting each base in preparation to migrate workload to the new service center. The FST Cut-over Team visited all the bases in 2007 to brief the comptroller squadrons as well as wing and base leadership on the transformation initiative and train comptroller squadron personnel on the processes and novel technology solutions they will use in the future. There are several steps that you can take to help support a smooth transition and prevent any delays in payment by following these basic rules: * Use existing automated systems such as Defense Travel System, CASH Forms Lite, myPay, and LeaveWeb for transactions * Remember to claim all of your reimbursable expenses and annotate proper modes of transportation * Remember to have a complete set of orders when you file * Have the proper signatures on your travel voucher * Indicate the amount you would like disbursed to your Government Travel Card * Your Unit Agency Program Coordinator is the first place to go for GTC issues -- not the AFFSC or local finance office * Write clearly and legibly so documents can be easily read -- CASH Forms Lite is a great tool to ensure this is accomplished * Conduct a quality check before you take the documents to your local finance office -- the AFFSC rejects 10 percent to 15 percent of documents because of incorrect or missing basic information and this can significantly delay the processing time If, for any reason, a claim has not been paid within ten business days for a military pay document or travel voucher, the first stop should be the local finance office. The local finance office can place your document in a priority folder which will get it to the front of the queue. If your transaction has not been processed within ten business days, please do not wait to contact your financial services office. Early notification of a delay is the best measure to ensure your claim is being processed. Air Force Financial Management is focused on improving service to Airmen. Finance is changing the way it conducts business in order to enhance the financial service options available to Airmen and their families. Stay tuned for more updates on changes and for more information visit the AFFSC Web site on the AF Portal by highlighting "Life & Career" Tab, then clicking on "Money -- Finance Central," then select "Air Force Financial Services Center" link.