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TRICARE enrollment restored following planned system maintenance

  • Published
  • TRICARE Communications
The ability of TRICARE beneficiaries to enroll or change enrollment has been restored following a planned system maintenance.

If you filed enrollment applications or primary care manager (PCM) changes during the freeze by mail or phone, regional contractors are now processing those applications. If you made no enrollment or PCM changes, you were not affected.

TRICARE beneficiaries can once again enroll or change your enrollment by mail or phone. Online enrollment via the Beneficiary Web Enrollment (BWE) website will be brought back online in the first week of January 2018.

Since Dec. 1, 2017, enrollments in TRICARE health plans were delayed, or “frozen,” while data was transferred to the new stateside regional contractors. That data transfer is complete.

The assignment of new or updated PCM will take some time. If you have an assigned PCM, please continue to see that PCM unless you are notified of a new PCM by your managed care contractor. If you don’t have an assigned PCM, you can see an authorized TRICARE provider. Please do not call your regional contractor regarding PCM assignment in January.

This system maintenance is in preparation for changes coming on Jan. 1, 2018. These changes include transitioning from three to two stateside regions and regional contractors. Additionally, those eligible for TRICARE Standard and TRICARE Extra will be converted to the new TRICARE Select plan.

For more information about the changes coming to TRICARE, visit Stay informed about your benefit and take command of your health.