The functions/processes within this element focus more on the customer's individual needs. In most cases the customer will initiate contact with the personnel community. The Customer Support Element is the single point of contact for:
- Accessions
- Citizenship/naturalization
- Defense Eligibility Enrollment Reporting System (DEERS)
- Family status changes
- ID Cards
- In-processing
- Leave program
- Line of Duty (LOD)
- Servicemember/Family Group Life Insurance (SGLI/FSGLI)
Customer Support/DEERS & ID Section Hours of Operation: 8 a.m to 4 p.m.
DEERS & ID accepts walk-ins Monday-Friday from 8 a.m. to 3:30 p.m.
DEERS & ID
If you are coming to base to receive a new CAC or if you are trying to extend your certificates, please bring your laptop with you. Once you get a new card, you will need to connect your computer to the Air Force Network on base to log into it. If you do not complete this step, you will not be able to log into your computer or VPN.
Schedule an appointment by visiting ID Card Office Online (osd.mil)
For questions, call 801-777-1673 Option 1 or email 75FSS.FSPS.Customer@us.af.mil .
Documents to bring
All customers aged 18 and older must present two forms of ID. The primary ID must be a valid state or federal government issued photo ID. The secondary ID can be a birth certificate, Social Security card, voter registration card, or any other form of state or federal government ID with photo.
- Newlyweds: Bring in a certified marriage certificate and the spouse's Social Security card.
- Newborns: Bring in the state-issued birth certificate and Social Security card, if you have not received the baby's Social Security number, the military member has 60 days to bring it in.
- Recently Divorced: The sponsor needs to bring in the original divorce decree and spouse's ID card and any other IDs that need to be confiscated.
Dependent IDs
In order for a dependent to get an ID, the sponsor must be with the dependent. If the sponsor is unavailable, the dependent needs to have a Power of Attorney or an original DD Form 1172 signed by the sponsor (If wet signed, DD1172 needs to be notarized).
DD Form 1172’s can be found on Mil Connect.
Dependents turning 21
If the sponsor's unmarried dependent child is turning 21, the child cannot have an ID unless they meet the following criteria:
- Must be enrolled in a full-time course of study at an institution of higher learning approved by the administering Secretary* and dependent on the sponsor for over one-half of the child's support**
*Institution of higher learning: A college, university, or similar institution, including a technical or business school, offering post-secondary-level academic instruction that leads to an associate or higher degree, if the school is empowered by the appropriate state education authority under state laws to grant an associated or higher degree.
**Students over age 21, but not 23: The sponsor must be providing over 50 percent of their support and certify the support requirement when signing the application of Uniformed Service Identification Card. Students enrolled less than full time in two institutions of higher learning may not combine hours to qualify as a full-time student.
- To keep them enrolled in DEERS, the sponsor must present a letter of acceptance of enrollment signed by an authorized officer of the college or university.
- TRICARE Young Adult (TYA) is a plan that qualified adult children can purchase after eligibility for "regular" TRICARE coverage ends at age 21 (or 23 if enrolled in college, learn more). TRICARE Young Adult is an option for unmarried, adult children who have "aged out" of regular TRICARE coverage. Once enrolled into TYA, please bring in the enrollment letter.
Dependents/retired members turning 65 and receiving Medicare
Bring in your Medicare card so that it can be added into DEERS.
Contractors
Contractor must have their information entered and verify through Mission Partner Identity, Credential, and Access Management (MPICAM) prior to being issued a CAC. See your unit security manager or Mission Partner Affiliation Sponsor (MPAS) for more information.
Active Duty members who are retiring
If you're an active-duty military member who is retiring, you are eligible to receive your retired ID card on your effective date of retirement or after. You must bring in your retirement orders, DD214, and your active duty CAC.
100% disabled veterans
A letter from the Department of Veterans Affairs stating that you are 100% disabled due to a service-connected injury or disease and your DD Form 214 member copy 3 or 4.
Reserve retirees
If you're a Reserve retiree who is turning 60 and will start receiving retirement pay, bring in your Confirmation Letter of Retirement either on or after your 60th birthday along with your old ID card.
Lost ID cards
Operational security is every cardholder's responsibility. Anyone possessing a military ID card must be aware of the importance of protecting their card to prevent potential misuse or criminal activity.
When a CAC is lost or stolen, the cardholder will immediately report the incident to their supervisor or first sergeant and see their unit or sponsoring office security manager to complete an AF Form 1168, Statement of Suspect/Witness Complainant or visit Security Forces Pass & ID for a Lost ID Memorandum.
Retiree, military dependents, and other non-CAC personnel will report to the DEERS & ID office in building 430 along with two forms of ID to obtain a replacement ID card.