Please read the memo from the Installation Commander, Col. Jenise Carroll, which implements Utah Governor Herbert’s directives for the state as laid out in his Executive Order Nov. 9, 2020.
Hill AFB is at Health Protection Condition (HPCON) Bravo and is at mission essential reporting to combat the spread of COVID-19. Hill AFB is not closed.
HPCON Bravo imposes strict hygiene (no handshaking, wiping of common use items), self-isolation if exposed, and avoidance of risk areas. These measures keep the installation consistent with the actions of the Department of Defense and U.S. Air Force.
The impact to personnel will continue to be the following:
If you develop flu-like symptoms with fever and cough or shortness of breath and may have had contact with a person who has COVID-19 or had recent travel to areas considered high-risk, contact your health care provider before seeking medical care to prevent possible transmission in the health care setting. For COVID-19 health-related questions, please contact the 75th Medical Group Public Health Hotline at 801-777-7934.
For the latest information on COVID-19, visit the Centers for Disease Control and Prevention (CDC) website at www.cdc.gov/coronavirus, and the Department of Defense Coronavirus website at www.defense.gov/explore/spotlight/coronavirus. Local information and guidance is available at www.hill.af.mil/coronavirus.
*Call ahead before entering any medical clinic if you suspect you have COVID-19, to avoid contaminating the facility and possibly exposing others to the virus.
Although COVID-19 testing capability is increasing by the day, during these initial stages there are limited testing resources at the hospitals and other medical facilities surrounding our installation. To truly get the best use out of the testing resources, there is a screening protocol required prior to testing.
On our installation, screening is being carried out by the 75th Medical Group’s Public Health Flight. Active duty, Reserve, civilian personnel, and family members can call the Public Health Hotline 24/7 at 801-777-7934. Civilian personnel also have the option to call the Occupational Medicine Clinic during normal duty hours (0730-1630) at 801-777-1155 to receive guidance. When you call the above numbers, you’ll be evaluated for testing. If you meet testing criteria, then a prescription for the COVID-19 test will be written and/or faxed on your behalf.
If you elect not to utilize the screening services on base, you still require screening and a prescription from a physician in order to be tested. Patients must have a complete order from a physician for the outpatient test and the printed order must be available at the time of service. Exercising the above options will protect you from going to higher risk areas, such as testing sites unnecessarily, increasing the possibility of exposure. Please contact the appropriate agencies first and follow the guidance provided.
In the current COVID-19 response and mitigation environment, leadership is empowered to make decisions that balance mission and operational requirements with safety of the force, and telework is an option commanders may consider when making work force decisions.
Units should identify the civilian positions that are telework eligible. Next, units should determine employees in telework ready positions have opted to telework. If so, they must have a current telework agreement signed (DD Form 2946), an Alternate Work Agreement in place, and have completed all required training.
The training can be found at www.telework.gov. Employees must still account for work hours and take appropriate leave (paid or unpaid) to account for time spent away from normal work-related duties (e.g., to care for a child or dependent).
Employees should discuss teleworking options directly with their supervisors.
Weather and Safety Leave Fact Sheet
*All open facilities and services are operating regular business hours unless otherwise indicated.
Retail, grocery and dining
AAFES Main Exchange: Open. All customers are required to wear masks at all AAFES facilities. The food court is carry-out only. In support of social distancing due to COVID-19, authorized shoppers can also visit ShopMyExchange.com, click on what they need, choose the "Pick Up in Store" option and select their Exchange location. The Exchange will contact shoppers when their order is ready to be picked up at the customer service desk at no extra cost. The Exchange is also offering curbside pick up.
AAFES Food Court is for dine-in and outdoor dining with reduced seating to six feet or more between tables. Hours for dine-in will be from 10:30 a.m. to 1 p.m. Face coverings will be required and can be removed when seated.
AAFES Optical Shop, located within the Base Exchange, is open Monday through Friday from 9 a.m. to 5 p.m. Both service provider and customer must wear face coverings.
AAFES Optometry Service, located within the Base Exchange, is open by appointment only. Both service providers and customers must wear face coverings.
Shoppettes: All customers are now required to wear masks. Main and westside shoppettes are open regular hours. The AAFES Mini-Mart will be open from 6 a.m. to 9 p.m. Monday through Friday, 7 a.m. to 9 p.m. Saturday and 8 a.m. to 8 p.m. Sunday.
Burger King: Drive through only. Hours are 6 a.m. to 6 p.m. Monday through Friday; 10 a.m. to 2 p.m. Saturday and Sunday.
Commissary: Open. Access is restricted to authorized ID card holders. No guests. Also, “Early Bird” shopping is suspended. Modified hours are 9 a.m. to 6 p.m. Individuals with physical disabilities may enter through the bagger return door from 8:30 to 9 a.m. Patrons will be required to use face coverings when entering the Commissary.
Charley's Steak House: Open from 10 a.m. to 7 p.m. Monday through Friday, closed Saturday and Sunday.
Dry cleaners: Open. Hours are 10:30 a.m. to 1:30 p.m. Monday through Friday, closed Saturday and Sunday.
Fast Eddie’s: Carry-out only .
Hillcrest Dining Facility: Open for dine-in with reduced seating and spacing of six feet or more between tables. Face coverings will be required, but can be removed when seated. The salad bar will continue to be a “grab-and-go” service.
Popeye’s: Drive through only.
Taste of Paradise Cafe: Open for dine-in and outdoor dining with reduced seating and six feet or more between tables. Face covering will be required and can be removed when seated. The restaurant will be open Monday-Friday from 6 a.m. to 1 p.m. The restaurant will be closed “Down Fridays.”
The Landing: Open for community spaces for programs and events by reservation only. Space will be limited based on room configuration and public health guidance. For more information, call 801-777-3841.
Morale, welfare and recreation
Archery Club: Open for members. Memberships may be purchased at Outdoor Recreation/Tickets & Travel. Customers must wear face coverings when within less than 6 feet of non-family members.
Arts & Crafts: Open Tuesday through Friday from 10 a.m. to 4 p.m. The Frame Shop, located in Arts & Crafts, will service customers by appointment only. Curbside pick-up will continue for finished products. Customers must wear face coverings and maintain social distancing.
Auto Hobby: Open for auto emissions test by appointment only and self-help. Customers will be assigned an area, one customer at a time for tire mounting and tool checkout. It will be open Fridays and Saturdays from 10 a.m. to 2 p.m. for emissions and 8 a.m. to 2 p.m. for self-help.
Base Library: Open Monday through Friday from 9 a.m. to 5 p.m. Call 801-777-2533 for more information.
Bowling Alley: Open for dine-in and outdoor dining with reduced seating and spacing of six feet or more between tables. Face coverings will be required, but can be removed when seated. The bowling center will be open Tuesday through Saturday from 11 a.m. to 5 p.m.
Carter Creek Camp will begin taking reservations over the phone only through Outdoor Recreation/Tickets & Travel (801-777-9666) beginning June 1 for July Carter Creek Camp dates.
Dog Park: Open. Families are welcome to use the park, maintaining social distancing guidelines between persons from other households.
FamCamp: Open for all eligible guests. Reservations are required and may be made by calling 801-775-3250. Maximum length of stay is 14-consecutive days except for those traveling on PCS orders.
Hill Aerospace Museum: Open Wednesday through Saturday from 10 a.m. to 4 p.m. There will be a maximum of 50 visitors in each gallery.
Hess Fitness Center: Open for civilian and military who have registered CAC access. Those eligible may register at the Warrior Fitness Center front desk from 6 a.m. to 8 p.m. CAC access to the Hess Fitness Center will be limited to Monday to Friday from 4 a.m. to 10 a.m. with a maximum capacity of 30 patrons inside the facility at any one time. There will be no access to the sauna, showers, basketball courts, racquetball courts, walleyball courts or parent-child area. Customers will be expected to maintain social distancing and wear face coverings when in the facility, except when performing cardio.
Hubbard Golf Course: Open Monday through Sunday, from dawn until dusk (weather permitting). Clubhouse open for programs and events by reservation only. Contact the golf course for more details at 801-777-3272. Customers must wear face coverings when within less than six feet of non-family members while indoors.The Golf Course Café is open from 9 a.m. to 2:30 p.m. with limited seating and at the Halfway House from 10 a.m. to 5 p.m. Customers must wear face coverings when inside the Clubhouse and Halfway House. Driving Cart usage will be limited to one person per cart, unless customers traveled to the golf course together in the same vehicle.
Outdoor Recreation/Tickets & Travel: Open Monday through Friday from 9 a.m. to 5 p.m. Customers must wear face coverings.
Parks and Playgrounds: All playgrounds and parks on Hill AFB are now open. This includes playgrounds in Boyer Hill housing, Centennial Park, Skate Park, and the two next to TLF Bldgs. 470 and 480. Families are welcome to use the playgrounds and parks, maintaining social distancing guidelines between persons from other households.
Rod & Gun Club: Open for members. Hours will be Wednesday through Thursday from 2 p.m. to 7:30 p.m., and Saturday through Sunday 9 a.m. to 4 p.m. Memberships may be purchased at Outdoor Recreation/Tickets & Travel. Customers must wear face coverings when within less than six feet of non-family.
Warrior Fitness Center: Open for military, DoD civilians, dependents and retirees Monday through Friday from 5:30 a.m. to 9 p.m. There will be no access to the sauna, showers, basketball courts, racquetball courts and indoor track. There will be no classes or group/intramural sports. Customers will be expected to maintain social distancing and wear face coverings when in the facility, except when performing cardio. There will be a maximum capacity of 80 patrons at any one time.
Personnel and customer services
75th FSS: All events held by FSS facilities have been cancelled until further notice.
Airman & Family Readiness Center: Appointment only - 801-777-4681. All Transition Assistance Program and Newcomers classes will now take place in-seat with appropriate social distancing.
Airmen’s Attic: Closed, with the exception of food pantry as coordinated through first sergeants.
Barber Shop: Now open for military, civilian and retirees Monday through Saturday from 8:30 a.m. to 4 p.m. No appointment is needed. Both service providers and customers must wear face coverings. Located in the Base Exchange. 801-773‐4602.
Career Development (Assignments/Re-enlistments): Open Monday through Friday from 8 a.m. to 4 p.m., by appointment only. Call 801-777-1661 or email firstname.lastname@example.org.
Chapel: In person services have resumed with no congregation-wide singing during services except for a single-person lead.
Child Development Centers: Open. All staff members and children will be medically-screened, prior to access to care at any of our centers. Please stay in your car. The screening process will be a drive-through system, with interviewing and temperature taking occurring with you and your child in the vehicle. At all times, please follow the directions of the screening personnel.
Civilian Pay: Appointment only. Call 801-777-7775 or email email@example.com.
Civilian Education and Training: Open. However, non-mission critical courses for the remainder of March are cancelled.
Customer Support ID Cards: Open Monday through Friday from 8 a.m. to 4 p.m., by appointment only. Visit RAPIDS at https://rapids-appointments.dmdc.osd.mil/?AspxAutoDetectCookieSupport=1 to schedule an appointment. Call 801-777-1396 or email firstname.lastname@example.org.
Defense Travel System: Appointment only. Call 801-775-5225 or email email@example.com.
Force Management (Evaluations/Duty Status): Open Monday through Friday from 8 a.m. to 4 p.m., by appointment only. Call 801-777-3171 or email firstname.lastname@example.org.
Hill Thrift Shop: Closed. For questions about donations or consignments, call 801-825-1026.
Legal Assistance: All services, to include notarizations, are now extended to all active-duty servicemembers, retirees, and dependents, but only those that either live or work on base and are by appointment only. To schedule an appointment, call 801-777-6626 and leave a voicemail message to include your name, phone number, and what kind of service you are requesting.
Lodging: The Mountain View Front Desk, located in The Landing, is open 24/7
Marketing: Appointment only. Appointments must be made via email at email@example.com.
Military Pay/Travel/Civilian PCS: Appointment only. Call 801-777-1851 or email firstname.lastname@example.org.
Photo Studio: Open for mission-required passport and ISO Prep from 8 to 11:30 a.m. and 12:30 to 3:30 p.m. Monday-Friday. All other studio services are suspended. Call 801-777-7615.
NAF Human Resources: Appointment only. Call 801-777-1080 or email email@example.com.
Optical Shop: Open Monday through Friday from 9 a.m., to 5 p.m. Both service provider and customer must wear face coverings.
Security Forces Pass & ID: Appointment only for restricted area badges and DBIDS ID cards. Call 801-586-5199 or email firstname.lastname@example.org.
Tax Center: Closed
Traffic Management Office: Appointment only for household good shipments and personal travel inquiries. Call 801-430-2563 and 75 email@example.com.
Youth Programs: School Age Program – Open. Open recreation and instructional classes – Closed.
Testing Center: Closed. DANTES/CLEP testing is suspended.
Visitor Control Center: Visitors to Hill Air Force Base must complete a simple, three-question health screening upon arrival at the VCC. The results of this screening could result in denial of a base visitor pass. If this denial will have a negative mission impact, the VCC will call the Crisis Action Team to appeal the access denial. Visitors will be expected to maintain appropriate social distancing and follow the directions of the 75th Security Forces Squadron VCC personnel.
Well Fargo: Operating hours are now 9:30 a.m. to noon Monday through Friday. Drive through only (must be in car) and lobby limited to appointments only (one person in at a time)
Main Branch – Normal operations -- 9:30 a.m. to 4 p.m. Monday through Friday; Saturday 9 a.m. to 3 p.m.
West Branch: Closed
East Branch: Closed
Openings will be updated as information becomes available.
In an effort to mitigate the spread of COVID-19, the Medical Group will follow the Department of Defense interim guidance on the use of face coverings for all persons entering DoD facilities. Effective immediately, ALL patients and visitors entering the medical facility will be expected to wear a face mask or covering at all times. Patients who believe they have been exposed or are feeling sick with a fever, cough, shortness of breath, sore throat, or body aches should speak with an appointment line operator before travelling to the clinic so that we can manage your care appropriately.
The 75th Medical Group is operational for medical appointments; however, some wellness appointments and preventive services will be pushed to a future date. Patrons will continue to utilize the Pharmacy/Dental main entrance as the single point of entry to keep our community and facility safe. Please arrive to your appointments at least 15 minutes early and please be patient as we are screening all patients for signs of COVID-19 before they move through the medical group.
As part of the screening we are checking for recent symptoms, travel history or a potential exposure. Question 1: Have you had a fever with in the last 72 hours? Question 2: Have you travel outside of the state in the last 14 days? Question 3: Have you been exposed to a POSITIVE COVID-19 patient?
Answering yes to the questions on the screening form does not mean you will not receive care at the Medical Group. It just means we need to have you speak with your healthcare team, to agree on a strategy going forward for your situation. You will be directed to call 801-586-CARE (2273) and we will use one of the many different avenues available to us to meet your needs. All of our provider teams are here to make sure you and your families still receive outstanding care even during these challenging times.
If before you even come to the Medical Group, you are experiencing symptoms of fever, cough or shortness of breath and are concerned that you may have been exposed to COVID-19, contact call 801-586-CARE (2273) before reporting to the Medical Group. We will walk through the same process as if you came to our doors. You may complete the online Coronavirus Self-Checker to help you make decisions about seeking appropriate medical care via https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html.
If you are an active duty family that currently is receiving your primary care in the community and you have concerns please call the appointment line and we will see what options you have available.
This is a rapidly evolving situation and the MDG will continue to adjust accordingly. We continue to partner with installation and local agencies to ensure the safety and welfare of our force and families.
If you are concerned about picking up your medications in person, you can transfer your prescriptions to TriCare Mail Order. TriCare Mail Order allows your medications to be delivered directly to you via mail, and provides an automatic refill program.
Click here for more information
For any other questions or concerns, please call the Pharmacy at 801-777-0418.
Important Phone Numbers
24 Hour Public Health COVID-19 Hotline – 801-777-7934 For COVID-19 health concerns, report contact with positive COVID-19 case, and COVID-19 travel restriction information.
OMS COVID-19 Hotline – 801-777-1155 Civilians report COVID-19 health concerns, return to work certificate or contact with positive COVID-19 case.
FSS CPO Office 801-777-1667 For GS employee questions on leave status ie. weather/safety/sick leave.
MDG Appointment Line: 801-586-2273 Medical Care for 75 MDG Beneficiaries; if you need care regardless of symptoms please call this line. Hours of operation are 0700 – 1600.
Airman and Family Services Flight
Mental Health Disaster Crisis Line
(Open to all base personnel)
After hours: 801-777-3007
Employee Assistance Program
Memo on Transmission Index at HillCoronavirus Disease 2019 What the U.S. Government is DoingDOD Response to CoronaAir Force Corona InformationUtah COVID-19 UpdatesWorld Health OrganizationCenters of Disease Control and PreventionAvoiding ScamsFamilies First Coronavirus Response Act
Corona Virus Info SheetSupport Agency ResourcesCOVID-19 Fighting ProductsCOVID-19 Testing FAQCleaning Guidelines from CDCFace Covering FAQCloth Masks to Control the SpreadConsiderations for Wearing MasksFacility Disinfection ChecklistFinancial ResourcesHill Helping Agencies DirectorySocial Distancing GuidanceTips for At-Home QuarantineWhat to Know About COVID-19