Hill AFB has directed Health Protection Condition (HPCON) Charlie on March 25 to combat the spread of COVID-19. Currently, there are two confirmed cases of coronavirus on the base. Hill AFB is not closed.
These measures keep the installation consistent with the actions of the Department of Defense and U.S. Air Force. HPCON Charlie restricts movement of personnel on the installation as official business, and imposes strict hygiene (no handshaking, wiping of common use items), self-isolation if exposed, and avoidance of risk areas.
The HPCON Charlie declaration will have the following impact to personnel:
If you develop flu-like symptoms with fever and cough or shortness of breath and may have had contact with a person who has COVID-19 or had recent travel to areas considered high-risk, contact your health care provider before seeking medical care to prevent possible transmission in the health care setting. For COVID-19 health-related questions, please contact the 75th Medical Group Public Health Hotline at 801-777-7934.
For the latest information on COVID-19, visit the Centers for Disease Control and Prevention (CDC) website at www.cdc.gov/coronavirus, and the Department of Defense Coronavirus website at www.defense.gov/explore/spotlight/coronavirus. Local information and guidance is available at www.hill.af.mil/coronavirus.
*Call ahead before entering any medical clinic if you suspect you have COVID-19, to avoid contaminating the facility and possibly exposing others to the virus.
Although COVID-19 testing capability is increasing by the day, during these initial stages there are limited testing resources at the hospitals and other medical facilities surrounding our installation. To truly get the best use out of the testing resources, there is a screening protocol required prior to testing.
On our installation, screening is being carried out by the 75th Medical Group’s Public Health Flight. Active duty, Reserve, civilian personnel, and family members can call the Public Health Hotline 24/7 at 801-777-7934. Civilian personnel also have the option to call the Occupational Medicine Clinic during normal duty hours (0730-1630) at 801-777-1155 to receive guidance. When you call the above numbers, you’ll be evaluated for testing. If you meet testing criteria, then a prescription for the COVID-19 test will be written and/or faxed on your behalf.
If you elect not to utilize the screening services on base, you still require screening and a prescription from a physician in order to be tested. Patients must have a complete order from a physician for the outpatient test and the printed order must be available at the time of service. Exercising the above options will protect you from going to higher risk areas, such as testing sites unnecessarily, increasing the possibility of exposure. Please contact the appropriate agencies first and follow the guidance provided.
In the current COVID-19 response and mitigation environment, leadership is empowered to make decisions that balance mission and operational requirements with safety of the force, and telework is an option commanders may consider when making work force decisions.
Units should identify the civilian positions that are telework eligible. Next, units should determine employees in telework ready positions have opted to telework. If so, they must have a current telework agreement signed (DD Form 2946), an Alternate Work Agreement in place, and have completed all required training.
The training can be found at www.telework.gov. Employees must still account for work hours and take appropriate leave (paid or unpaid) to account for time spent away from normal work-related duties (e.g., to care for a child or dependent).
Employees should discuss teleworking options directly with their supervisors.
*All open facilities and services are operating regular business hours unless otherwise indicated.
Retail, grocery and dining
AAFES Main Exchange/Shoppettes: Open. The food court is carry-out only. In support of social distancing due to COVID-19, authorized shoppers can also visit ShopMyExchange.com, click on what they need, choose the "Pick Up in Store" option and select their Exchange location. The Exchange will contact shoppers when their order is ready to be picked up at the customer service desk at no extra cost.
Burger King: Drive through only
Commissary: Open. Access is restricted to authorized ID card holders. No guests. Also, “Early Bird” shopping is suspended. Modified hours are 9 a.m. to 6 p.m.
Fast Eddie’s: Carry-out only .
Hillcrest Dining Facility: Carry-out only .
Popeye’s: Drive through only.
Taste of Paradise Cafe: Carry-out only .
The Landing: The community center, bar and dining services are closed.
Morale, welfare and recreation
Archery Club: Closed
Arts & Crafts/Auto Hobby: Closed
Auto Hobby: Closed
Base Library: Closed
Bowling Alley: Closed
Hill Aerospace Museum: Closed. All in-house events and education programming has been canceled including the upcoming Easter egg hunt.
Hess Fitness Center: Closed and 24-hour access suspended.
Hubbard Golf Course: Closed
Outdoor Recreation/Tickets & Travel: Closed
Rod & Gun Club: Closed
Warrior Fitness Center: Closed. Fitness testing is canceled at least until the end of June.
Personnel and customer services
75th FSS: All events held by FSS facilities have been cancelled through April 15.
Airman & Family Readiness Center: Appointment only - 801-777-4681
Airmen’s Attic: Closed, with the exception of food pantry as coordinated through first sergeants.
Barber Shop (Main Exchange): Open to active duty, Guard and Reserve military only.
Career Development (Assignments/Re-enlistments): Appointment only. Call 801-777-1661 or email firstname.lastname@example.org
Chapel: All outside unit activities scheduled at the Chapel have been cancelled. All chapel programs and services are cancelled until further notice. This cancellation includes: Saturday and Sunday Catholic Mass, Catholic religious education, Sunday Protestant Service, Wednesday family night activities, and Airmen Ministry activities and Stride ministries. Recorded mass and sermons will be available on Facebook.
Child Development Centers: Open
Civilian Pay: Appointment only. Call 801-777-7775 or email email@example.com.
Civilian Education and Training: Open. However, non-mission critical courses for the remainder of March are cancelled.
Customer Support ID Cards: Appointment only. Visit RAPIDS at https://rapids-appointments.dmdc.osd.mil/?AspxAutoDetectCookieSupport=1 to schedule an appointment. Walk-in service only for customers with Common Access Cards (CAC) expiring within 14 days. Call 801-777-1396 or email firstname.lastname@example.org.
Defense Travel System: Appointment only. Call 801-775-5225 or email email@example.com.
Force Management (Evaluations/Duty Status): Appointment only. Call 801-777-1661 or email firstname.lastname@example.org.
Hill Thrift Shop: Closed. For questions about donations or consignments, call 801-825-1026.
Legal Assistance: Closed, except for deploying Airmen to obtain wills and powers of attorney and for certain legal emergencies on a case-by-case basis. For questions or concerns, please call 801-777-5549 and leave a message and someone will return your call.
Lodging: The Mountain View Front Desk, located in The Landing, is open 24/7
Marketing: Appointment only. Appointments must be made via email at email@example.com.
Military Pay/Travel/Civilian PCS: Appointment only. Call 801-777-1851 or email firstname.lastname@example.org.
Photo Studio: Open for mission-required passport and ISO Prep from 8 to 11:30 a.m. and 12:30 to 3:30 p.m. Monday-Friday. All other studio services are suspended. Call 801-777-7615.
NAF Human Resources: Open
Security Forces Pass & ID: Appointment only for restricted area badges and DBIDS ID cards. Call 801-586-5199 or email email@example.com.
Tax Center: Closed
Traffic Management Office: Appointment only for household good shipments and personal travel inquiries. Call 801-430-2563 and 75 firstname.lastname@example.org.
Youth Programs: School Age Program – Open. Open recreation and instructional classes – Closed.
Testing Center: Closed. DANTES/CLEP testing is suspended.
Visitor Control Center: Visitors to Hill Air Force Base must complete a simple, three-question health screening upon arrival at the VCC. The results of this screening could result in denial of a base visitor pass. If this denial will have a negative mission impact, the VCC will call the Crisis Action Team to appeal the access denial. Visitors will be expected to maintain appropriate social distancing and follow the directions of the 75th Security Forces Squadron VCC personnel.
WAPS Testing: Postponed through May 11
Well Fargo: Operating hours are now 9:30 a.m. to 4 p.m. Monday through Friday. Drive up only (must be in car) and lobby limited to appointments only (one person in at a time)
Main Branch – Normal operations -- 9:30 a.m. to 4 p.m. Monday through Friday; Saturday 9 a.m. to 3 p.m.
West Branch: Closed
East Branch: Closed
Closures will be updated as information becomes available.
The 75th Medical Group is operational for medical appointments; however, some wellness appointments and preventive services will be pushed to a future date. Patrons will continue to utilize the Pharmacy/Dental main entrance as the single point of entry to keep our community and facility safe. Please arrive to your appointments at least 15 minutes early and please be patient as we are screening all patients for signs of COVID-19 before they move through the medical group.
As part of the screening we are checking for recent symptoms, travel history or a potential exposure. Question 1: Have you had a fever with in the last 72 hours? Question 2: Have you travel outside of the state in the last 14 days? Question 3: Have you been exposed to a POSITIVE COVID-19 patient?
Answering yes to the questions on the screening form does not mean you will not receive care at the Medical Group. It just means we need to have you speak with your healthcare team, to agree on a strategy going forward for your situation. You will be directed to call 801-586-CARE (2273) and we will use one of the many different avenues available to us to meet your needs. All of our provider teams are here to make sure you and your families still receive outstanding care even during these challenging times.
If before you even come to the Medical Group, you are experiencing symptoms of fever, cough or shortness of breath and are concerned that you may have been exposed to COVID-19, contact call 801-586-CARE (2273) before reporting to the Medical Group. We will walk through the same process as if you came to our doors.
If you are an active duty family that currently is receiving your primary care in the community and you have concerns please call the appointment line and we will see what options you have available.
This is a rapidly evolving situation and the MDG will continue to adjust accordingly. We continue to partner with installation and local agencies to ensure the safety and welfare of our force and families.
In order to comply with “social distancing” recommendations and to increase efforts to mitigate further spread of the novel coronavirus, the 75th Medical Group Satellite Pharmacy will be providing curbside services starting March 23 in front of the Base Exchange shopping center until further notice.
Click here for more information
If you are concerned about picking up your medications in person, you can transfer your prescriptions to TriCare Mail Order. TriCare Mail Order allows your medications to be delivered directly to you via mail, and provides an automatic refill program.
Click here for more information
For any other questions or concerns, please call the Pharmacy at 801-777-0418.
Important Phone Numbers
24 Hour Public Health COVID-19 Hotline – 801-777-7934 For COVID-19 health concerns, report contact with positive COVID-19 case, and COVID-19 travel restriction information.
OMS COVID-19 Hotline – 801-777-1155 Civilians report COVID-19 health concerns, return to work certificate or contact with positive COVID-19 case.
FSS CPO Office 801-777-1667 For GS employee questions on leave status ie. weather/safety/sick leave.
MDG Appointment Line: 801-586-2273 Medical Care for 75 MDG Beneficiaries; if you need care regardless of symptoms please call this line. Hours of operation are 0700 – 1600.
Airman and Family Services Flight
Mental Health Disaster Crisis Line
(Open to all base personnel)
After hours: 801-777-3007
Employee Assistance Program
Coronavirus Disease 2019 What the U.S. Government is DoingDOD Response to CoronaAir Force Corona InformationUtah COVID-19 UpdatesWorld Health OrganizationCenters of Disease Control and PreventionAvoiding Scams
Support Agency ResourcesFinancial ResourcesWhat to Know About COVID-19Corona Virus Info Sheet10 Tips for At-Home QuarantineSocial Distancing GuidanceHill Helping Agencies DirectoryCOVID-19 Testing FAQCOVID-19 Fighting ProductsCleaning Guidelines from CDCFacility Disinfection Checklist