Current Situation

Hill AFB is at Health Protection Condition (HPCON) Charlie and is at mission essential reporting to combat the spread of COVID-19. Hill AFB is not closed.

Beginning Tuesday, May 26, Hill AFB reopen more of its facilities and services consistent with state and local guidelines. Current installation mitigation measures remain in effect, including base entry control point no touch protocols, maximization of telework, work center disinfection plans and limiting in-person meetings, socials, and mass gatherings.

 HPCON Charlie restricts movement of personnel on the installation as official business, and imposes strict hygiene (no handshaking, wiping of common use items), self-isolation if exposed, and avoidance of risk areas. These measures keep the installation consistent with the actions of the Department of Defense and U.S. Air Force.

The HPCON Charlie declaration will have the following impact to personnel:

  • Continue essential missions with required manning -- active duty, Guard, Reserve, government civilians and government contractors. 
  • Installation operations will be commensurate with federal, state and local guidelines; unit commanders will determine the installation’s essential missions and required manning.  Work with your supervisor and leadership on your individual status.
  • Maximize telework - only conduct in-person mission essential meetings that require the fewest personnel
  • Access procedures to the installation remain unchanged
  • Military personnel and we encourage civilian employees to limit off base travel to movement to/from work, grocery, and hospital/medical needs
  • Adhere to strict hygiene (no hand-shaking, frequent hand-washing, clean common-use items)
  • Continue social distancing (limit in-person meetings, socials and mass gatherings)

If you develop flu-like symptoms with fever and cough or shortness of breath and may have had contact with a person who has COVID-19 or had recent travel to areas considered high-risk, contact your health care provider before seeking medical care to prevent possible transmission in the health care setting. For COVID-19 health-related questions, please contact the 75th Medical Group Public Health Hotline at 801-777-7934. 

For the latest information on COVID-19, visit the Centers for Disease Control and Prevention (CDC) website at www.cdc.gov/coronavirus, and the Department of Defense Coronavirus website at www.defense.gov/explore/spotlight/coronavirus.  Local information and guidance is available at www.hill.af.mil/coronavirus.

coronavirus testing

*Call ahead before entering any medical clinic if you suspect you have COVID-19, to avoid contaminating the facility and possibly exposing others to the virus.

Although COVID-19 testing capability is increasing by the day, during these initial stages there are limited testing resources at the hospitals and other medical facilities surrounding our installation.  To truly get the best use out of the testing resources, there is a screening protocol required prior to testing. 

On our installation, screening is being carried out by the 75th Medical Group’s Public Health Flight.  Active duty, Reserve, civilian personnel, and family members can call the Public Health Hotline 24/7 at 801-777-7934.  Civilian personnel also have the option to call the Occupational Medicine Clinic during normal duty hours (0730-1630) at 801-777-1155 to receive guidance.  When you call the above numbers, you’ll be evaluated for testing.  If you meet testing criteria, then a prescription for the COVID-19 test will be written and/or faxed on your behalf.

If you elect not to utilize the screening services on base, you still require screening and a prescription from a physician in order to be tested.  Patients must have a complete order from a physician for the outpatient test and the printed order must be available at the time of service.  Exercising the above options will protect you from going to higher risk areas, such as testing sites unnecessarily, increasing the possibility of exposure.  Please contact the appropriate agencies first and follow the guidance provided.

Team Hill Frontlines

We're spotlighting mission essential personnel at Hill -- the civilian and military Airmen on the "frontlines" supporting our mission, people and families during the COVID-19 crisis. Please submit your nominations to 75abw.pa@us.af.mil.

Here is the information we need for the spotlight feature:

The “Team Hill Frontlines" series is a recurring feature that puts the spotlight on some of the civilian and military Airmen on the "frontlines" supporting our mission, people and families during the COVID-19 crisis.

Please provide the following information:
· Name and unit
· Hometown
· Hobbies and/or interests
· What is your job title and job description?
· What are you doing differently for your job during the COVID situation?

It’s important that you include as much of the requested information as possible, as it is necessary to complete and publish a Team Hill Frontlines feature. Also, please include a candid photo (i.e. not an official photo), preferably taken in the workplace.


In the current COVID-19 response and mitigation environment, leadership is empowered to make decisions that balance mission and operational requirements with safety of the force, and telework is an option commanders may consider when making work force decisions.

Units should identify the civilian positions that are telework eligible. Next, units should determine employees in telework ready positions have opted to telework. If so, they must have a current telework agreement signed (DD Form 2946), an Alternate Work Agreement in place, and have completed all required training.

The training can be found at www.telework.gov. Employees must still account for work hours and take appropriate leave (paid or unpaid) to account for time spent away from normal work-related duties (e.g., to care for a child or dependent).

Employees should discuss teleworking options directly with their supervisors.  

Weather and Safety Leave Fact Sheet

Base Openings & Closures

*NEW* Hill Air Force Base is expanding daily operations by reopening more of its facilities and services starting Tuesday, May 26.​

*All open facilities and services are operating regular business hours unless otherwise indicated.

Retail, grocery and dining

AAFES Main Exchange: Open. All customers are required to wear masks at all AAFES facilities. The food court is carry-out only. In support of social distancing due to COVID-19, authorized shoppers can also visit ShopMyExchange.com, click on what they need, choose the "Pick Up in Store" option and select their Exchange location. The Exchange will contact shoppers when their order is ready to be picked up at the customer service desk at no extra cost. The Exchange is also offering curbside pick up.

Shoppettes: All customers are now required to wear masks. Main and westside shoppettes are open regular hours. The AAFES Mini-Mart will be open from 6 a.m. to 9 p.m. Monday through Friday, 7 a.m. to 9 p.m. Saturday and 8 a.m. to 8 p.m. Sunday. 

Burger King: Drive through only. Hours are 6 a.m. to 6 p.m. Monday through Friday; 10 a.m. to 2 p.m. Saturday and Sunday.   

Commissary: Open. Access is restricted to authorized ID card holders. No guests. Also, “Early Bird” shopping is suspended. Modified hours are 9 a.m. to 6 p.m. Individuals with physical disabilities may enter through the bagger return door from 8:30 to 9 a.m. Patrons will be required to use face coverings when entering the Commissary.

Charley's Steak House: Open from 10 a.m. to 7 p.m. Monday through Friday, closed Saturday and Sunday.

Dry cleaners:  Open. Hours  are 10:30 a.m. to 1:30 p.m. Monday through Friday, closed Saturday and Sunday.

Fast Eddie’s: Carry-out only .

Hillcrest Dining Facility: Carry-out only .

Popeye’s: Drive through only.

Taste of Paradise Cafe: Carry-out only .

The Landing: The community center, bar and dining services are closed.

Morale, welfare and recreation

*NEW* Archery Club: Open May 26 for members. Memberships may be purchased at Outdoor Recreation/Tickets & Travel.  Customers must wear face coverings when within less than 6 feet of non-family members.

Arts & Crafts/Auto Hobby: Open Tuesday through Friday from 10 a.m. to 4 p.m. The Frame Shop, located within Arts & Crafts, will service customers by appointment only. Curbside pick-up will continue for finished products. Customers must wear face coverings and maintain social distancing.

Auto Hobby: Closed

*NEW* Base Library: Will offer a variety of virtual programs like the Summer Reading Program beginning June 1.  Also, curbside check-out will be available for library patrons who would like to checkout any books, movies, board/video games, etc.  The library’s virtual catalogue can be accessed at https://hillafb.goalexandria.com/search#.  Program updates are available on the library’s Facebook page at https://www.facebook.com/Gerrity-Memorial-Library-202457116432941/.  New library patrons are welcome to contact the library at 801-777-2533 to activate their library membership so they can check-out materials.  

*NEW* Bowling Alley: Open May 26, with hours of Tuesday through Saturday from 11 a.m. to 5 p.m.  Dine-in will be available at individual lanes and take-out food service is available.  Customers must wear face coverings when within less than six feet of non-family members.

*NEW* Carter Creek Camp will begin taking reservations May 26 over the phone only through Outdoor Recreation/Tickets & Travel (801-777-9666) beginning June 1 for July Carter Creek Camp dates.

Dog Park: Open. Families are welcome to use the park, maintaining social distancing guidelines between persons from other households.

*NEW* FamCamp: Open May 26 for all eligible guests.  Reservations are required and may be made by calling 801-775-3250.  Maximum length of stay is 14-consecutive days except for those traveling on PCS orders.

Hill Aerospace Museum: Closed. All in-house events and education programming has been canceled including the upcoming Easter egg hunt.

Hess Fitness Center: Closed and 24-hour access suspended.

*NEW* Hubbard Golf Course: Open Monday through Sunday, from dawn until dusk (weather permitting). Will resume golf association, leagues, driving range and tournaments with some limitation May 26. Contact the golf course for more details at 801-777-3272.  Customers must wear face coverings when within less than six feet of non-family members while indoors.Take-out food service will be available at the Golf Course Café from 9 a.m. to 2:30 p.m. and at the Halfway House from 10 a.m. to 5 p.m. Customers must wear face coverings when inside the Clubhouse and Halfway House. Driving Cart usage will be limited to one person per cart, unless customers traveled to the golf course together in the same vehicle.

Outdoor Recreation/Tickets & Travel: Open Monday through Friday from 9 a.m. to 5 p.m. Customers must wear face coverings. ODR is accepting ski and snowboard rental returns via drive through drop, Monday, Wednesday, and Friday from 9 a.m. to 5 p.m on the north-side of the ODR facility (Building 805). Click here for a map.

Parks and Playgrounds: All playgrounds and parks on Hill AFB are now open. This includes playgrounds in Boyer Hill housing, Centennial Park, Skate Park, and the two next to TLF Bldgs. 470 and 480. Families are welcome to use the playgrounds and parks, maintaining social distancing guidelines between persons from other households.

*NEW* Rod & Gun Club: Open May 26 for members.  Hours will be Wednesday through Thursday from 2 p.m. to 7:30 p.m., and Saturday through Sunday 9 a.m. to 4 p.m.  Memberships may be purchased at Outdoor Recreation/Tickets & Travel.  Customers must wear face coverings when within less than six feet of non-family.

Warrior Fitness Center: Open for military and DoD civilians only, Monday through Friday, from 5:30 a.m. to 9 p.m. There will be no access to the showers or sauna, and there will be no classes or group/intramural sports. Customers are expected to wear face coverings, except when performing cardio or other strenuous activities, and maintain social distancing.. Fitness testing is canceled at least until the end of June.

Personnel and customer services

75th FSS: All events held by FSS facilities have been cancelled through May 15. 

*NEW* Airman & Family Readiness Center: Appointment only - 801-777-4681. All Transition Assistance Program and Newcomers classes will now take place in-seat with appropriate social distancing.

Airmen’s Attic: Closed, with the exception of food pantry as coordinated through first sergeants.

Barber Shop: Reopened for military members only, Monday through Saturday, from 8:30 a.m. to 3 p.m. Both service provider and customer must wear face coverings.

Career Development (Assignments/Re-enlistments):  Open Monday through Friday from 8 a.m. to 4 p.m., by appointment only. Call 801-777-1661 or email 75fss.fsmpd.careerdevelopment@us.af.mil.

Chapel: All outside unit activities scheduled at the Chapel have been cancelled. All chapel programs and services are cancelled until further notice. This cancellation includes: Saturday and Sunday Catholic Mass,  Catholic religious education, Sunday Protestant Service, Wednesday family night activities, and Airmen Ministry activities and Stride ministries. Recorded mass and sermons will be available on Facebook. 

Child Development Centers: Open. All staff members and children will be medically-screened, prior to access to care at any of our centers.  Please stay in your car.  The screening process will be a drive-through system, with interviewing and temperature taking occurring with you and your child in the vehicle.  At all times, please follow the directions of the screening personnel.

Civilian Pay: Appointment only. Call 801-777-7775 or email hill.civpay@us.af.mil.

Civilian Education and Training: Open. However, non-mission critical courses for the remainder of March are cancelled.

Customer Support ID Cards: Open Monday through Friday from 8 a.m. to 4 p.m., by appointment only. Visit RAPIDS at https://rapids-appointments.dmdc.osd.mil/?AspxAutoDetectCookieSupport=1 to schedule an appointment. Call 801-777-1396 or email 75fss.fsmps.customer@us.af.mil.

Defense Travel System: Appointment only. Call 801-775-5225 or email dtshelpdesk5@us.af.mil.

Force Management (Evaluations/Duty Status): Open Monday through Friday from 8 a.m. to 4 p.m., by appointment only.  Call 801-777-3171 or email 75fss.fsmpm.forcemgmt@us.af.mil.

Hill Thrift Shop: Closed. For questions about donations or consignments, call 801-825-1026.  

Legal Assistance: Closed, except for first responders and Global Force Management scheduled deployments for wills and powers of attorney only, and for legal emergencies. For questions or concerns, call 801-777-6626 and leave a message. Your call will be returned.

Lodging: The Mountain View Front Desk, located in The Landing, is open 24/7

Marketing: Appointment only. Appointments must be made via email at 75fssmarketing@gmail.com.

Military Pay/Travel/Civilian PCS: Appointment only. Call 801-777-1851 or email hill.finance@us.af.mil.

Photo Studio: Open for mission-required passport and ISO Prep from 8 to 11:30 a.m. and 12:30 to 3:30 p.m. Monday-Friday. All other studio services are suspended. Call 801-777-7615.

NAF Human Resources: Appointment only. Call 801-777-1080 or email 75fss.fsmh@us.af.mil.

Optical Shop: Open Monday through Friday from 9 a.m., to 5 p.m. Both service provider and customer must wear face coverings.

Security Forces Pass & ID: Appointment only for restricted area badges and DBIDS ID cards. Call 801-586-5199 or email 75sfs.s5si@us.af.mil

Tax Center: Closed

Traffic Management Office: Appointment only for household good shipments and personal travel inquiries. Call 801-430-2563 and 75 lrs_outboundtmo@us.af.mil.

Youth Programs: School Age Program – Open. Open recreation and instructional classes – Closed.

Testing Center: Closed. DANTES/CLEP testing is suspended.

Visitor Control Center: Visitors to Hill Air Force Base must complete a simple, three-question health screening upon arrival at the VCC. The results of this screening could result in denial of a base visitor pass. If this denial will have a negative mission impact, the VCC will call the Crisis Action Team to appeal the access denial. Visitors will be expected to maintain appropriate social distancing and follow the directions of the 75th Security Forces Squadron VCC personnel.

WAPS Testing: Postponed through May 11


Well Fargo: Operating hours are now 9:30 a.m. to noon Monday through Friday. Drive through only (must be in car) and lobby limited to appointments only (one person in at a time)

America First:

Main Branch – Normal operations -- 9:30 a.m. to 4 p.m. Monday through Friday; Saturday 9 a.m. to 3 p.m. 

West Branch: Closed

East Branch: Closed

Closures will be updated as information becomes available.

Medical Care

In an effort to mitigate the spread of COVID-19, the Medical Group will follow the Department of Defense interim guidance on the use of face coverings for all persons entering DoD facilities. Effective immediately, ALL patients and visitors entering the medical facility will be expected to wear a face mask or covering at all times. Patients who believe they have been exposed or are feeling sick with a fever, cough,  shortness of breath, sore throat, or body aches should speak with an appointment line operator before travelling to the clinic so that we can manage your care appropriately.

The 75th Medical Group is operational for medical appointments; however, some wellness appointments and preventive services will be pushed to a future date. Patrons will continue to utilize the Pharmacy/Dental main entrance as the single point of entry to keep our community and facility safe.  Please arrive to your appointments at least 15 minutes early and please be patient as we are screening all patients for signs of COVID-19 before they move through the medical group. 

As part of the screening we are checking for recent symptoms, travel history or a potential exposure.  Question 1: Have you had a fever with in the last 72 hours? Question 2: Have you travel outside of the state in the last 14 days? Question 3: Have you been exposed to a POSITIVE COVID-19 patient?

Answering yes to the questions on the screening form does not mean you will not receive care at the Medical Group.  It just means we need to have you speak with your healthcare team, to agree on a strategy going forward for your situation.  You will be directed to call 801-586-CARE (2273) and we will use one of the many different avenues available to us to meet your needs.  All of our provider teams are here to make sure you and your families still receive outstanding care even during these challenging times.

If before you even come to the Medical Group, you are experiencing symptoms of fever, cough or shortness of breath and are concerned that you may have been exposed to COVID-19, contact call 801-586-CARE (2273) before reporting to the Medical Group.  We will walk through the same process as if you came to our doors. You may complete the online Coronavirus Self-Checker to help you make decisions about seeking appropriate medical care via https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html.

If you are an active duty family that currently is receiving your primary care in the community and you have concerns please call the appointment line and we will see what options you have available.

This is a rapidly evolving situation and the MDG will continue to adjust accordingly.  We continue to partner with installation and local agencies to ensure the safety and welfare of our force and families. 


In order to comply with “social distancing” recommendations and to increase efforts to mitigate further spread of the novel coronavirus, the 75th Medical Group Satellite Pharmacy will be providing curbside services starting March 23 in front of the Base Exchange shopping center until further notice.

Click here for more information

If you are concerned about picking up your medications in person, you can transfer your prescriptions to TriCare Mail Order. TriCare Mail Order allows your medications to be delivered directly to you via mail, and provides an automatic refill program.

Click here for more information

For any other questions or concerns, please call the Pharmacy at 801-777-0418.

Important Phone Numbers

24 Hour Public Health COVID-19 Hotline – 801-777-7934 For COVID-19 health concerns, report contact with positive COVID-19 case, and COVID-19 travel restriction information.

OMS COVID-19 Hotline – 801-777-1155 Civilians report COVID-19 health concerns, return to work certificate or contact with positive COVID-19 case.

FSS CPO Office 801-777-1667 For GS employee questions on leave status ie. weather/safety/sick leave.

MDG Appointment Line: 801-586-2273 Medical Care for 75 MDG Beneficiaries; if you need care regardless of symptoms please call this line. Hours of operation are 0700 – 1600.

Helpful Phone Numbers

Airman and Family Services Flight

Legal Assistance

Mental Health Disaster Crisis Line
(Open to all base personnel)
After hours: 801-777-3007

Military OneSource

Employee Assistance Program