HILL AIR FORCE BASE – In an effort to mitigate negative impacts on DoD families, the Air Force Joint Personal Property Shipping Offices employ all available tools and options to accommodate shipment and delivery requests each year during peak permanent change of station season.
Individual DoD services and United States Transportation Command leaders work with commercial industry to modify business rules, adding flexibility to achieve maximum carrier capacity.
The following is a list of actions that can add more flexibility to your plans and help the household goods community with an expanded opportunity to move personal property:
Members Orders – Upon notification of projected assignment, work closely with your outbound assignment counselor to obtain your orders.
Once you have orders in hand, please stop by the TMO Personal Property office to arrange your move and receive council on available options.
TMO Personal Property is located in building 430. Open 8 a.m.- 3 p.m. Appointments are not required.
Outbound Household Good Shipments – Currently, TMO requires 3 weeks to schedule a pack out. TMO recommends scheduling your move immediately upon receipt of orders to avoid delays during the summer season. In the event that TMO is unable to secure your requested pack-out dates, here are alternative options you can take:
Perform a partial or full Personally Procured Move if moving CONUS to CONUS.
If moving partially, member should pack the essentials and expect a delay in arrival of their household goods at their next duty station.
For more information, please contact the Traffic Management Office at 801-775-6841.
If member would prefer not to conduct a PPM, they can explore changing their report date. For more information, please contact the Military Personnel Flight at 801-777-1661
Appoint a releasing agent to handle their HHGs on their behalf in case the report date cannot be changed. For more information, please contact the Traffic Management Office at 801-775-6841.
Effective May, there are restrictions on lithium batteries in Household Goods shipments, and no lithium batteries are authorized in non-temporary storage shipments. For more information, contact TMO at 801-775-6841.
Inbound Household Good Shipments – Due to the peak season of all PCS movements and expected supply chain shortages, there are possibilities that inbound shipments will be delayed, and if a shipment arrives and goes into storage, deliveries from storage can take up to eight weeks to schedule. Here are actions a member can take:
For shipments that miss the RDD, file an inconvenience claim with the moving agent and request they provide consistent updates on household goods arrival.
Request that their moving company place them on a cancellation list. If there is a cancellation, members may be able to move their HHGs delivery date to that earlier date. For more information, please contact your assigned moving agent.
On-Site Pickup & Delivery of household goods can be used in the event of labor shortages across moving companies. An assigned moving agent may only be able to provide one or two movers per shipment.
Please have patience with the movers. Normally they are required to arrive between 8 a.m.- 5 p.m. and finish a job by 9 p.m., but due to the large number of shipments during peak season, they are sometimes unable to meet these timelines.
Members are able to file inconvenience claims for delays in household goods pick-up or delivery.
For more information on anything relating to you PCS move, contact the TMO at 801-775-6841.